Shipping & Returns

Shipping

Processing Time

• All art giclée prints are made to order to ensure the highest quality.
• Please allow 3–7 business days for production before dispatch.
• During busy periods (exhibitions, holidays, special releases), processing times may be slightly longer.

Shipping Methods & Delivery Times

Orders are shipped via trusted carriers such as Royal Mail, UPS, or DHL. Estimated delivery times:

• UK: 2–5 business days after dispatch
• Europe: 5–10 business days after dispatch
• International: 7–21 business days after dispatch

Delivery times are estimates and may vary due to customs, weather, or carrier delays.

Shipping Costs

• Shipping rates are calculated at checkout based on destination and order size.
• Free shipping promotions (when offered) will be clearly stated on the website.

Order Tracking

Once your order ships, you’ll receive a confirmation email with tracking details (where available).

Customs & Import Fees

• International customers are responsible for any and all customs duties, taxes, import fees or other charges which local international rules require, which may change or be added to from time to time.
• These charges vary by country and are not included in the product or shipping price.

Packaging

All our fine art giclée prints are personally prepared for you, by the artist, with care. We use acid-free tissue to protect your artworks and ensure they arrive in perfect condition.

Smaller prints may be shipped flat in rigid mailers or sturdy tubes, and larger prints will be shipped rolled in sturdy tubes. If original canvas artworks are ordered separate arrangements will be made which are appropriate for the safety and security of the item.

Returns & Exchanges

Returns

• As prints are made to order, returns are generally not accepted unless the item arrives damaged or defective.
• If there is an issue with your order, please contact us within 7 days of delivery with your order number and photos of the issue.

Damaged or Incorrect Items

• If your giclée print, or other item purchased, arrives damaged or incorrect, we will replace it at no additional cost.
• Please email photos of the packaging and the damage to the item so we can resolve the issue quickly.

Cancellations

Orders may be cancelled within 12 hours of purchase. After production of your giclée print begins, cancellations are not possible.

Exchanges

Exchanges are only offered for damaged or defective items. Whimsy & Charm operates a general no-refund policy except in extenuating circumstances.